Last updated: January 2026
Website: https://lockiumdeals.site/
At Lockium Deals, customer satisfaction is important to us. This Refund Policy explains the circumstances under which refunds may be issued for purchases made through our website.
1. Digital Products & Services
We sell digital products, including antivirus software licenses, activation keys, and subscription-based services. Due to the nature of digital goods:
- Once a license key or subscription has been delivered or activated, the product is considered used.
- Refunds are generally not available for digital products after delivery or activation.
2. Eligible Refund Cases
A refund may be considered only in the following situations:
- The customer did not receive the license key due to a technical error and the issue cannot be resolved.
- The delivered license key is invalid or non-functional, and replacement is not possible.
- A duplicate payment was made for the same order.
- A refund is required by applicable consumer protection laws.
All refund requests are subject to verification.
3. Non-Refundable Cases
Refunds will not be issued in cases including, but not limited to:
- The product has been successfully delivered and activated
- Incompatibility with the customer’s device or system not mentioned in product requirements
- Change of mind after purchase
- Failure to cancel auto-renewal on time
- Misuse, incorrect installation, or third-party software conflicts
4. Refund Request Process
To request a refund, customers must contact our support team within 7 days of purchase with:
- Order ID
- Registered email address
- Reason for the refund request
📧 Email: [your support email]
5. Refund Approval & Processing
- Approved refunds will be processed using the original payment method.
- Refund processing time may take 5–10 business days, depending on the payment provider.
- Transaction fees charged by payment gateways may be non-refundable.
6. Chargebacks & Disputes
Customers are encouraged to contact us first before initiating a chargeback. Unauthorized chargebacks may result in account suspension and restriction of future purchases.
7. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions regarding this Refund Policy, please contact:
Lockium Deals
📧 Email: support@lockiumdeals.site
🌐 Website: https://lockiumdeals.site/